Refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that bitbird product has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after ONE MONTH from purchase date.

Refunds requested more than ONE MONTH days after your initial purchase date will not be issued unless the transaction was the result of a fraudulent purchase.

If you are issued a refund, it should appear on your debit/credit card or Paypal statement within 72 hours upon us notifying you. After receiving your refund, you agree to uninstall and/or stop using bitbird for which you no longer possess a valid license for.